ScanHouse America (“we,” “our,” or “us”) values your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information, in accordance with applicable laws in the State of Washington and the federal Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), where applicable.

This policy also explains how you can make requests to access or delete your information, and how we may communicate with you, including via SMS (text messaging).

1. Information We Collect

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Login credentials, preferences, and activity logs
• Transactional Information: Details of services you request or receive
• Communications: Records of your communications with us, including emails, calls, and text messages
• Device and Usage Data: IP address, browser type, device information, and usage data collected via cookies or similar technologies

2. How We Use Your Information

• Provide and manage services you request or receive
• Communicate with you, including via SMS or email
• Confirm appointments and send reminders
• Respond to your inquiries and requests
• Maintain records as required by law
• Improve our services and internal operations
• Comply with legal obligations, including HIPAA

3. SMS Communication

We may offer the option to communicate with you via text message (SMS) for the following purposes:

• Appointment confirmations and reminders
• Updates related to services or support
• Billing notifications
• Promotional offers (only if you choose to receive them)

You will only receive SMS messages if you explicitly consent by opting in via one of our registration forms, online interfaces, or verbal confirmation.

By opting in, you agree to receive text messages from us to the phone number you provided. Message frequency may vary. Message and data rates may apply depending on your mobile plan.

If you send us a text message first, that action will be treated as consent to receive SMS responses related to your inquiry or services.

You may withdraw your consent and opt out at any time by replying "STOP" to any message. You may also contact us directly to update your communication preferences.

SMS consent is not shared with third parties or affiliates for marketing purposes.

4. HIPAA Compliance

If we collect, maintain, or transmit Protected Health Information (PHI) as defined by HIPAA, we are required to:

• Protect the confidentiality, integrity, and availability of PHI
• Obtain your authorization before using or disclosing PHI
• Allow you to access, amend, and request an accounting of disclosures of your PHI
• Notify you in the event of a breach of your unsecured PHI, as required by HIPAA

We implement administrative, technical, and physical safeguards to ensure the protection of your health data.

If you have questions specifically about how we handle PHI, you may contact us

5. Sharing Your Information

We do not sell or share your personal information with third parties or affiliates for marketing purposes.

We only share your information in the following circumstances:

• With your explicit request or authorization
• To comply with applicable laws and regulations
• In response to valid legal processes such as subpoenas, court orders, or government investigations
• With trusted service providers who perform business operations on our behalf and are bound by contractual obligations to protect your information (including Business Associate Agreements for HIPAA compliance)

6. Your Rights Under Washington Law and HIPAA

You have the right to:

• Access the personal and/or health information we maintain about you
• Request Corrections to inaccurate information
• Request Deletion of certain data, subject to legal and contractual obligations
• Request Restrictions on how your PHI is used or shared
• Request Confidential Communications via specific channels (e.g., only by mail)
• Receive a Copy of this Privacy Policy and Notice of Privacy Practices

To make a request, please contact us using the information below.

7. Data Security

We implement industry-standard safeguards to protect personal and health information, including encryption, secure servers, and access controls. While we strive to protect your data, no system is completely secure.

8. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date reflects the latest revision. We will notify you of significant changes as required by law.

9. Contact Us

If you have any questions about this Privacy Policy, your information, or our HIPAA practices, please contact us